Refund policy

Refund & Return Policy

At Lumina, customer satisfaction is our top priority.
We accept returns or exchanges within 1 days of delivery under the following conditions:

• The item must be unused, unworn, and in its original packaging.

• All tags, cases, and accessories must be intact.

• Proof of purchase (order number or receipt) is required.

Non-returnable items:

• Discounted or clearance products.

• Damaged items caused by mishandling after delivery.

• Customized or limited-edition products.

Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.

For return requests, please contact us at 03330350690 before sending any items.